Shipping & Delivery Policy

Effective Date: October 5, 2024 to present
Website: cat excavators

Thank you for choosing Excavator Manual. Because we specialize in digital heavy equipment service and repair manuals, we do not ship physical books or paper documents. All of our products are delivered digitally in PDF format.

Please read our delivery terms below to understand how and when you will receive your purchase.

1. Digital Delivery Only

  • No Physical Shipping: We do not ship physical items to your home or workshop address. There are no shipping fees, handling charges, or customs duties applied to any order.
  • Format: All manuals are provided as fully searchable, high-quality, and printable PDF files.

2. Payment Verification & Processing Time

To ensure the security of every transaction and prevent fraudulent orders, our team manually verifies all payments.

  • Delivery Timeline: Your digital download link will be generated and sent immediately after our team confirms your payment.
  • Verification Window: Payment confirmation typically takes anywhere from a few minutes up to a maximum of 12 hours, depending on the payment method used and the time of the order.
  • Shop Hours: Our validation team operates during normal shop hours. Orders placed outside of business hours, during weekends, or holidays might experience a slight delay in processing.

3. How You Will Receive Your Manual

Once your payment is approved and confirmed by our team, you will receive your manual in two ways:

  1. Email Notification: An automated email will be sent to the address you provided at checkout. This email contains a secure, direct link to download your PDF manual.
  2. Account Dashboard: If you registered an account during checkout, you can log in at any time to access your files. Simply go to My Account > Downloads to access your purchased manuals forever.

4. What to Do If Your Delivery Is Delayed

If you have not received your download link within 12 hours of completing your payment, please follow these steps:

  • Check your Spam/Junk folder: Sometimes automated delivery emails are mistakenly filtered by email providers (especially Gmail, Yahoo, and Hotmail).
  • Verify your payment status: Ensure that the transaction went through successfully on your bank or payment platform.
  • Contact Support: If everything is correct and your inbox is empty, please contact our support team. We will manually check your transaction and send your file immediately.

Contact Our Support Team

If you have any questions or require assistance with your digital delivery, our support team is ready to help:

  • Email: support@catexcavatorservice.com
  • Business Hours:
    • Monday – Friday: 9:00 AM – 8:00 PM
    • Saturday: 11:00 AM – 3:00 PM
    • (Time Zone: California, USA / PST)